Delivering Feedback and Criticism Training - Brisbane

Train the Trainer Course Delivering Feedback and Criticism Brisbane

Course Outline

Overview

There comes a time in every manager, team leader or executive's life when you know you have to have a tough conversation. From dealing with lacklustre performances and behaviour problems, to driving performance improvements, these conversations are frequently delayed or troubled, leaving employees and the companies frustrated and the issues unresolved.

This all in training course provides learners with real life strategies for giving positive feedback that inspires, instead of deflates. With the help of evidence based strategies and real life examples, you will be able to turn awkward discussions into developmental exchange and enhance your workplace relationships.

The training is designed to overcome the most common obstacles that Australian managers encounter: how to deal with defensive reactions, when is the right time to give feedback, how to keep team morale high when addressing performance problems and how to build accountability without compromising trust. They get to try exercises that cross personality styles and cultural backgrounds so that, regardless of the person, they can utilise feedback productively.

Learning Outcomes

At the end of this training, participants will be able to:

Frame successful feedback discussions with established models that drive positive outlooks and collaboration

Implement time limited practices that increase the probabilities of positive processes and reduce defensive responses

Employ definite figures of speech which create an effect of criticism but with due respect and good relations

Handle emotional responses themselves and resolve, during difficult feedback conversations

Develop actionable improvement plans, with clear expectations and support to teach

Document feedback properly for uniformity, responsibility and legal purposes

Stay tuned follow through well to monitor progress and keep momentum for change in a positive direction

What You Will Learn

Module 1: Principles of Foundation The minds of those who receive feedback, a realisation when it comes to your natural feedback style and the top barriers stopping effective communication.

Module 2: Strategies for preparation What to find out, what to aim for, where to hold the interview, and how to prepare yourself for the most different reactions.

Module 3: The Feedback Framework How to structure the conversation, including opening lines, sharing what you observe, exploring impact, and finding a solution together.

Module 4: Language That Works Exactly what to say and how to communicate without getting defensive, preserving dignity, and facilitating open conversation with even the most challenging of personalities.

Module 5: Difficult Reactions How to Manage Them Support strategies to manage common difficult reactions such as denial, anger, emotional responses and argumentative behaviour.

Module 6: Establishing Accountability Creating clear next steps, setting concrete goals, putting in place accountability structures, and keeping up support but also accountability.

Module 7: Documentation and Follow Up Learn how to document feedback conversations, follow progress towards improvement and escalate issues while retaining a professional demeanour.

Module 8: Application and Practice Role playing actual workplace situations, practice giving feedback to peers, and establish individual action plans that can be applied immediately.

Summary

This training takes one of management's toughest jobs and turns it into something that makes teams work better and perform better. Delegates leave with the confidence to manage any issues in a timely and professional way, leaving them empowered to grow their team members, but without ruining your working relationships.

Finally, the course combines both psychological knowledge and hands on advice, so feedback will not be that awkward part of relationship that always comes up and brings down what you want to raise. What you'll find is that well communicated feedback, in fact, builds trust and respect, and establishes a culture where individuals feel they are being supported in reaching their potential.

Great for new managers transitioning into a leadership role, seasoned leaders in search of new ways to lead and anyone who regularly finds themselves needing to give guidance or performance feedback in their line of work. These skills provide equal value and support for both formal performance review processes and day to day coaching conversations, and therefore can be used as an individual career development support.