Delivering Feedback and Criticism Training - Brisbane

Delivering Feedback and Criticism Training - Brisbane

We've all been there - sitting in front of someone who needs to hear some tough truths about their performance, but you're worried about crushing their spirit or making things worse. You know that conversation you've been putting off for weeks? The one where you need to tell Sarah her reports aren't cutting it, or explain to Dave why his presentation skills need serious work? Yeah, that's exactly what this training is about.

Let's face it - giving feedback is one of the hardest parts of being a manager or team leader. You want to help people improve, but nobody teaches you how to have these conversations without feeling like the office villain. Most of us either avoid giving feedback altogether (which helps nobody) or we blurt it out in frustration and end up damaging relationships. Neither approach works, and everyone suffers for it.

The thing is, good feedback isn't about being the "nice person" who sugar-coats everything until the message gets lost. It's also not about being brutally honest without any regard for how people receive it. There's actually a skill to conducting performance reviews and delivering criticism that helps people grow instead of shutting them down.

In this session, you'll discover how to structure feedback conversations so they actually lead to positive change. We'll cover the timing that makes all the difference - because dropping heavy feedback on someone when they're already stressed is a recipe for disaster. You'll learn the language that opens people up to hearing what you're saying instead of making them defensive from the first sentence.

This isn't about memorizing scripts or using corporate-speak that nobody understands. It's about real conversations with real people who have feelings, egos, and their own way of processing information. We'll work through scenarios that mirror what you're actually dealing with - the employee who gets defensive, the team member who shuts down completely, or the person who argues with every point you make.

What You'll Learn:
- How to prepare for feedback conversations so you're clear on your goals and they don't turn into emotional dumps
- Specific language patterns that help people hear criticism without immediately going into fight-or-flight mode
- Timing strategies that increase your chances of the message actually landing
- How to balance honesty with kindness so people trust you're on their side
- Ways to follow up that show you're invested in their improvement, not just pointing out problems
- Techniques for staying calm when feedback conversations get heated or emotional
- How to document feedback properly so there's clarity about expectations moving forward

The Bottom Line:
You'll walk away knowing how to give feedback that actually improves performance instead of just making people feel bad. Your team members will start seeing you as someone who helps them grow rather than someone they need to avoid. Most importantly, you'll stop dreading these conversations because you'll have the tools to handle them professionally and effectively. This training works whether you're managing difficult conversations with long-term employees or newer team members who need guidance.